Update - We've updated this incident to reflect that the ongoing socket exhaustion issue is now affecting all components across the system. While our fixes to date have helped reduce the impact, they haven't entirely resolved the problem. We're continuing to research new causes and are actively consulting with external experts in the field to assist in our investigation. We appreciate your patience as we work towards a full resolution.
Aug 11, 2025 - 08:36 NZST
Aug 11, 2025 - 08:36 NZST
Investigating - We've identified that the previous fix deployed yesterday, has not fully resolved our socket exhaustion errors. We are actively investigating the root cause and working on a revised solution. We appreciate your patience. Further updates will be provided as new information becomes available.
Aug 07, 2025 - 11:09 NZST
Aug 07, 2025 - 11:09 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 06, 2025 - 20:18 NZST
Aug 06, 2025 - 20:18 NZST
Identified - Since our Azure migration last Sunday, we've observed intermittent API connection errors caused by unclosed HTTP connections leading to socket exhaustion. While we are actively monitoring the core application for internal impacts, API calls to Intuto might occasionally return errors. Failed API requests should be retried. A resolution is in progress, and we expect to deploy a fix on Wednesday night, August 6th, NZST.
Aug 01, 2025 - 11:14 NZST
Aug 01, 2025 - 11:14 NZST
About This Site
We post updates about Intuto's service availability here. This includes scheduled maintenance, and any issues with core system functionality. For information on system updates please see our knowledge base article. You can also see detailed information about each update on our release notes page.
For a complete history of all scheduled maintenance and recorded incidents, click here.
If you have any questions, please contact our support team.
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